Policies, Procedures and Forms

Our Philosophy:  Your pet is very important to us. Pippa’s Mobile Pet Salon assures you every effort will be made to make your pet’s grooming experience as safe, stress free and as pleasant as possible.

Please read the following carefully, and by signing below, you certify that you agree to our policies and also acknowledge that payment is due when grooming services are rendered including any special handling requirements, de-matting charges, etc., pricing of which is subject to change.

Vaccinations: Please provide a copy of your pet’s vaccination records provided by your veterinarian. Dogs should be current on Rabies, Distemper, and Parvovirus. If your pet is unable to receive vaccinations for medical reasons, please discuss this with us. Special circumstances will be taken into consideration.

Health Information/Medical Problems and Senior Pets: Please inform Pippa’s Mobile Pet Salon if your pet has any pre-existing health conditions so we can take the necessary precautions or accommodations to ensure a safe and pleasant grooming experience. We use extra care and patience for older pets. Please let us know of any medical problems and/or issues your pet has beforehand. Grooming procedures can sometimes be stressful, especially for a senior pet or a pet with health problems, and can also expose a hidden medical problem or aggravate a current one during or after the groom. In the best interest of your pet, this form will give Pippa’s Mobile Pet Salon permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our utmost to contact you first, then take your pet to your authorized veterinarian or, if the veterinarian is not readily available and/or is deemed too far away, Pippa’s Mobile Pet Salon is authorized to use a veterinarian of its choice. All veterinarian costs and expenses incurred will be the responsibility of the pet’s owner.

Mat Removal: Pets with matted coats need extra care and attention. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet’s skin, which in turn may cause a variety of skin issues which may include parasite infestation, hot spots, excessive itching, etc. De-matting a pet’s coat is a time-consuming process requiring special conditioners, tools, skill and patience. If there is minimal matting and the pet is cooperative, we may de-mat for an extra charge. There is an extra charge of $1 per minute, or $60 per hour for de-matting.

In the event a pet is too severely matted, the mats may be removed by shaving. We will contact you before shaving your pet. Removing a heavily matted coat can include the risk of nicks, cuts or abrasions due to warts, moles, or skin folds trapped in the mats. After-effects of mat removal procedures can include clipper irritation, self-inflicted irritation (licking or chewing) or abrasion and failure of the hair to regrow naturally. In some cases, pets may also exhibit brief behavioral changes. In the event your pet requires a shave down due to severe matting, by signing this form, you acknowledge that you agree to this procedure and any risks associated with it. Pippa’s Mobile Pet Salon will not be held responsible for any injury sustained while grooming a matted pet, including any after effects. This includes, but is not limited to, swelling, redness, itchiness, and self inflicted abrasions due to rubbing, licking, chewing, or scratching after shave down. Prevention is the best defense against matting by scheduling regular grooming sessions every 4-8 weeks.

Accidents: Although we use extreme caution and care in all situations, grooming equipment is sharp, and pets can wiggle or move at inopportune moments resulting in possible accidents. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified as soon as possible. If Pippa’s Mobile Pet Salon feels it is serious, and the owner is not on-site or cannot be contacted immediately, we will attempt to seek medical treatment for your pet at your authorized veterinarian or, if the veterinarian is not readily available and/or is deemed too far away, Pippa’s Mobile Pet Salon is authorized to use a veterinarian of its choice. Reimbursement for such care will be at the sole discretion of Pippa’s Mobile Pet Salon.

Behavior: Safety comes first for everyone during the grooming process, for both groomers and pets. Please inform Pippa’s Mobile Pet Salon if your pet has a history of biting or aggressive behaviors/tendencies. This helps to prevent injury to us and your pet. We will do our best to work with your pet but do reserve the right to stop the grooming process at any time if it becomes too stressful or too dangerous to complete the grooming. The client will be responsible for all services performed up to that point. We also reserve the right to refuse future services.

Pippa’s Mobile Pet Salon will NEVER sedate or tranquilize any pet. Pippa’s Mobile Pet Salon will NOT accept for grooming, any pet that has been sedated or tranquilized. If your pet requires any form of sedation to be groomed, we will refer you to a veterinarian. Sedated or tranquilized pets should ONLY be done in the safety of a pet hospital so that your pet can be safely and appropriately monitored. There are no exceptions to this policy.

Fleas or Ticks: If your pet has fleas or ticks they will be treated and you will be charged accordingly. Pippa’s Mobile Pet Salon will administer a flea and tick bath to eradicate the fleas or ticks in order to maintain salon sanitation.  This is at the groomer’s discretion and at the client’s expense.  We strongly recommend keeping your pet on a monthly flea/tick treatment such as Frontline.

Appointments: We will arrive as close to the scheduled appointment time as possible. However, sometimes situations occur that will disrupt the daily schedule. This includes traffic, weather, mechanical difficulties, or spending more time with an older, younger, or difficult dog. The dog’s safety will NEVER be compromised by rushing to meet a schedule. You will be called or texted and advised of an arrival time when schedules change beyond our control. Your scheduled appointment time is an “estimated” time of arrival. Please allow us a hour’s window of arrival time. If you need an exact arrival time, your best option is to book the first appointment of the day.

Pre-Booking: Pippa’s Mobile Pet Salon STRONGLY recommends pre-booking appointments. We have a limited number of pets we can service per day, due to the one on one service mobile grooming provides. Pre-booking your pets appointment guarantees that your pet will have their spot with us. Your pet will be kept in excellent condition and will not have to wait for an opening, which could be weeks away. We recommend being on an every 4-8 week schedule.

Latch Key Service: Many clients work the same schedule that we do. To fully take advantage of a mobile grooming service, and keep it as convenient as possible, Pippa’s Mobile Pet Salon offers a Latch Key Service. We will provide grooming services for your pet while you are away. All we require is leaving us a key, garage code, or some other way for us to access you pet. You can leave us cash, check, or have a credit card on file. We only ask that your pet be confined to one room in your house. This service is available after your pet’s initial grooming with us. We do require someone to be home during the first grooming appointment.

Pricing Variances: Pricing varies for each dog and is determined by breed, size, and coat condition of your pet. Additional charges apply for de-matting, de-shedding, excessive coat, bad behavior, and flea treatments due to the additional time it takes.

Cancellation/No Show Policy: Cancellations happen and we understand schedules sometimes change. If you must cancel, we ask that you give as much notice as possible – preferably 48 hours. Last minute or chronic cancellations will result in the inability to book future appointments and a $30 cancellation fee will apply. If we arrive and are not able to access your home or pet, you may be subject to a trip fee of $30. Please respect our time as much as we respect yours by calling as soon as possible.

Payment: We accept cash, checks and all credit cards. Payment is due upon completion of the groom. Checks shall be made out to Pippa’s Mobile Pet Salon. There will be a $35 charge for non-sufficient funds. In the event of a returned check, alternate payment will be required in the future.

Photographs: This form authorizes Pippa’s Mobile Pet Salon to take photos of your pet for our files as well as company website and Facebook page. All photos taken are the property of Pippa’s Mobile Pet Salon.

RELEASE FORM: I understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Pippa’s Mobile Pet Salon agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms special services or handling shall include, but are not limited to veterinarian services in the event I am not available. I authorize Pippa’s Mobile Pet Salon to act as my agent in the event emergency veterinarian services, care-taking and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury or shock. Said pre-existing shall include, but not be limited to illness, previous injury, skin or coat conditions, medical conditions, advanced age or nervousness.

If you have any concerns about your dog’s groom, please notify us within 24 hours of the appointment. We will discuss rescheduling an appointment at the earliest time available.
I have read and accept this policy for the groom today and for any and all future grooming appointments with Pippa’s Mobile Pet Salon.

Owner signature:________________________________________


Owner printed name:____________________________

Pippa’s Mobile Pet Salon


Forms: Please feel free to print the following forms and have them ready for your first appointment.  Or, feel free to fill them out and email them to Pippasmobilepetsalon@gmail.com .  This will speed up your check in.  If not, we will have them available to read and sign.

PMPS Policies and Procedures.pages

PMPS Client Info Card.pages